FAQs
How can I contact LET ME HAVE IT ?
You can email us at info@letmehaveit.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX,Apple Pay) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
It will take 1-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. Although orders are typically processed within a 1-3 day time frame, please allow up to 4 business days for orders to process (i.e., if you order on Monday, you can expect the order to be shipped by Friday at the latest). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail.
Kindly note that your order could in some cases be delayed due to inaccurate or incomplete addresses, or if there are unverified details with your order. Therefore, we encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
SHIPPING TIME
| COUNTRY | *APPROXIMATE DELIVERY TIME FRAME |
| United States | 8-12 Business days |
| United Kingdom | 6-12 Business days |
| Canada | 9-14 Business days |
| Australia | 8-12 Business days |
| New Zealand | 8-12 Business days |
| Europe | 8-16 Business days |
| Rest of World | 10-20 Business days |
This does not include our 1-3 business days processing time
All shipping times exclude clearance/customs delays
Shipping times can also in some cases be delayed due to factors outside of our control, such as:
IR Disputes/Strikes
Weather Conditions
Time of the Year (e.g. Holiday Seasons)
Large and/or Bulky Items
Error on the Shipping Provider’s side
Should any of the above scenarios occur with your package, we promise to keep you well informed to the best of our ability.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GBP, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.